Our Specialties

Customer Service Representative
Handling inquiries, resolving issues, providing guidance, managing communication channels, processing request, gathering feedback, documentation and record-keeping, educating customers and building relationships.

Sales Representative
Prospecting and lead generation, customer engagement, sales process management, product knowledge, Customer Relationship Management (CRM), customer service, collaboration and continuous improvement.

Help Desk Technician
Assist in calls or chat with technical difficulties, monitor end points and servers for abnormal activity, software updates and patches, record all information into ticketing system, office 365 support, maintain all working components of the company assets, access and connectivity issues, proprietary or 3rd party application support.

Virtual Assistants

Scheduling appointments, answer emails and phone calls, make travel arrangements, make light cold calls to help generate leads, social media posts to company websites, keep up company newsletter, help prepare presentations on various projects, manage change management documents and data entry.

Account Resolution/Collection

Contacting debtors, negotiating payment plans, monitoring accounts, customer service, documentation and record-keeping, compliance and legal considerations, reporting and analysis, collaborating and CRM.

Real Estate

Client representation, market research and analysis, property marketing, client consultation, property showings, transaction management, closing process, network and client development and continuing education and compliance.

Marketing Specialists

Market research and analysis, marketing strategy development, content creation and management, digital marketing, campaign execution and management, performance tracking and reporting, brand management, CRM and innovation and trend monitoring.

Front Desk

Customer interaction, reservation and appointment management, customer support, administrative tasks, coordination and communication, CRM, technical proficiency, security and privacy and professional development.

Data Entry

Data input, data management, data quality assurance, processing documents, software proficiency, confidentiality and security, communication and reporting, time management, quality control and training development.

Lead Generation Specialist
Outbound lead generation, Linkedin lead generation, tech touch customers that may be too small for day-to-day account management, cold calls, responding to direct mail, website newsletter and form call backs, loyalty programs initiation and follow up, filter existing company lead and lead qualifications.

Medical Coding
Diagnose events that may lead to negligence and malpractice, collect information by the physician from different sources to prepare reports, clarify and follow up any information that is not clear to other staff members, reviewing patient charts and documents to verify for accuracy, comply with all medical coding guidelines and policies, ensuring that codes are assigned correctly and sequenced appropriately as per all regulations that include insuring companies and Government, interpret patient files and manually update them with proper codes and validate coding choices and argue against any possible wrongfully denied claims.

Back office Support

Company content creation, digital Marketing, web Maintenance, catalog and company document management, lead Management, data Management, data Entry and database Maintenance.